Aviation Trainer

2 years 6 months

May 2016 — November 2018

Trainer of Safety and Emergency Procedures

Emirates Airlines (Aviation), Dubai, UAE

• Conducted training of the company’s new joiners in Safety and Emergency Procedures;
• Used the variety of training methods in classrooms and flight simulator;
• Managed international teams of trainees;
• Assessed performance, provided feedback and coaching.

7 years 11 months

September 2013 — August 2021

Senior Flight Stewardess

Emirates Airlines (Aviation), Dubai

• Managed and lead the international team of Cabin Crew towards the company’s goals;
• Supervised applying safety procedures onboard and delivering the in-flight service;
• Responsible for maintaining professional environment within the team, assessing and correcting performance of the team members, providing feedback and coaching.
• Took lead in managing difficult situations onboad – customer complaints, sickness onboard,
disruptive behavior, in- flight safety emergencies.
• Responsible for completing the in-flight documentation –incident reports, performance assessment reports, service feedback, etc.

2 years 4 months

November 2009 — April 2012

VIP Cabin Crew

Dubai Royal Airwing (Aviation), Dubai

Applied safety and emergency procedures on VIP configuration aircrafts (Boeing 737);
• Delivered the in-flight service to VIP and VVIP passengers according to Dubai Air Wing standards.

9 years 1 month

August 2004 — September 2013

Cabin Crew

Emirates Airlines (Aviation), Dubai

• Trained and licensed to apply safety and security procedures on commercial aircrafts - Boeing 777-200 / 300 / ULR, Airbus 380, Airbus 340-300 / 500.
• Trained and confident in applying First Aid techniques.
• Experienced in delivering high levels of service to the First class customers; knowledgeable in Emirates Airlines service standards and regulations, familiar with onboard products.
• Consistent in maintaining high levels of hygiene within the aircraft working environment.
• Positive in communicating and interacting with passengers and colleagues. Able to anticipate passenger needs and attend to them promptly.
• Confident in dealing with difficult situations onboard.
• Experienced in providing the in-flight shopping service.

3 years 10 months

September 2000 — July 2004

Manager

Tourist Company (Tourism), Omsk

• Provided customers with information about the services, assisted them in choosing holiday packages.
• Organized air tickets reservations, hotels and car rentals bookings.
• Attended to telephone calls.

Higher

2011 г.

Leicester University, Dubai

Faculty Human Resource Management

Specialization Human Resource Management and Development

Higher

2000 г.

Omsk State Pedagogical University, Omsk

Faculty Pre school Education

Specialization English language

2 months

End date: June 2019

Emotinal intelligence

Danial Goleman Institute, USA, г. Online

2 months

End date: May 2016

Train the Trainer

Emirates Aviation College, г. Dubai

1 day

End date: July 2014

Psychological First Aid

Emirates Aviation College, г. Dubai