Aviation Trainer

2 года 6 месяцев

май 2016 — ноябрь 2018

Trainer of Safety and Emergency Procedures

Emirates Airlines (Aviation), Dubai, UAE

• Conducted training of the company’s new joiners in Safety and Emergency Procedures;
• Used the variety of training methods in classrooms and flight simulator;
• Managed international teams of trainees;
• Assessed performance, provided feedback and coaching.

7 лет 11 месяцев

сентябрь 2013 — август 2021

Senior Flight Stewardess

Emirates Airlines (Aviation), Dubai

• Managed and lead the international team of Cabin Crew towards the company’s goals;
• Supervised applying safety procedures onboard and delivering the in-flight service;
• Responsible for maintaining professional environment within the team, assessing and correcting performance of the team members, providing feedback and coaching.
• Took lead in managing difficult situations onboad – customer complaints, sickness onboard,
disruptive behavior, in- flight safety emergencies.
• Responsible for completing the in-flight documentation –incident reports, performance assessment reports, service feedback, etc.

2 года 4 месяца

ноябрь 2009 — апрель 2012

VIP Cabin Crew

Dubai Royal Airwing (Aviation), Dubai

Applied safety and emergency procedures on VIP configuration aircrafts (Boeing 737);
• Delivered the in-flight service to VIP and VVIP passengers according to Dubai Air Wing standards.

9 лет 1 месяц

август 2004 — сентябрь 2013

Cabin Crew

Emirates Airlines (Aviation), Dubai

• Trained and licensed to apply safety and security procedures on commercial aircrafts - Boeing 777-200 / 300 / ULR, Airbus 380, Airbus 340-300 / 500.
• Trained and confident in applying First Aid techniques.
• Experienced in delivering high levels of service to the First class customers; knowledgeable in Emirates Airlines service standards and regulations, familiar with onboard products.
• Consistent in maintaining high levels of hygiene within the aircraft working environment.
• Positive in communicating and interacting with passengers and colleagues. Able to anticipate passenger needs and attend to them promptly.
• Confident in dealing with difficult situations onboard.
• Experienced in providing the in-flight shopping service.

3 года 10 месяцев

сентябрь 2000 — июль 2004

Manager

Tourist Company (Tourism), Omsk

• Provided customers with information about the services, assisted them in choosing holiday packages.
• Organized air tickets reservations, hotels and car rentals bookings.
• Attended to telephone calls.

Высшее

2011 г.

Leicester University, Dubai

Факультет: Human Resource Management

Специальность: Human Resource Management and Development

Высшее

2000 г.

Omsk State Pedagogical University, Omsk

Факультет: Pre school Education

Специальность: English language

2 months

Дата окончания: июнь 2019 г.

Emotinal intelligence

Danial Goleman Institute, USA, г. Online

2 months

Дата окончания: май 2016 г.

Train the Trainer

Emirates Aviation College, г. Dubai

1 day

Дата окончания: июль 2014 г.

Psychological First Aid

Emirates Aviation College, г. Dubai